PayPal Manager Law Enforcement & PR3 

United States, Arizona, Scottsdale 

489415040

Job Description:

A key aspect of this role is to support the leadership functions of the Senior Director of the Global Law Enforcement Outreach and Response group within GI. The role requires overseeing the appropriate and accurate response to lawful requests for customer information from law enforcement and government agencies relating to criminal activity globally. The individual must have strong leadership and writing skills, and be able to critically analyze all aspects of subpoena fulfilment functions. The individual will be responsible for interfacing with several internal systems that handle sensitive data. The individual needs to be able to interface with law enforcement as well as key stakeholders regarding data requests.

Time management skills are essential, as tasks will have strict deadlines and the candidate will need to act with urgency on all requests. The individual should also have the ability to analyze data and support regular reporting obligations, working with senior management to report timely and accurate metrics for the group. This role also requires a self-starter with the ability to operate independently and manage multiple competing priorities with difficult deadlines. The candidate must have the ability to think critically and strategically when handling subpoena reviews, seeing beyond the initial facts presented and reviewing information thoroughly and in a highly organized manner to drive the investigation to conclusion.

• Lead a highly skilled and motivated team by ensuring they are supported throughout the fulfilment process.
• Direct calls with different internal and external groups, including leadership in Global Investigations, PayPal Legal, other leadership groups across the company, law enforcement from federal agencies, and state and federal regulators.
• Encourage accountability and production across the global law enforcement fulfilment team.
• Oversee day to day operational issues arising in the subpoena fulfillment and review functions globally.
• Provide leadership, lend support to leadership in managing daily team functions, as necessary and delegated by leadership, and frequently coordinate activities of junior team members.
• Implement quality program and provide guidance to junior team members relating to their case management and daily work in conducting subpoena fulfillment
• Handle QC/QA review escalations and evaluations.
• Handle more complex atypical subpoena requests, working with internal stakeholders to identify responsive material.
• Develop methods and procedures on new assignments and drive special projects.
• Identify broader policy and product issues where applicable, in the scope of critically analyzing investigative leads and root cause.
• Display leadership by engaging, partnering with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.
• Build and communicate accurate regular reporting metrics.
• Develop and drive team training initiatives, working with senior management and stakeholders, relating to subpoena fulfillment and other related projects.
• Key initial point of contact for law enforcement and other government regulatory agencies in respect to properly responding to requests for lawful customer information.
• Build and maintain effective relationships with internal and external business partners to convey GI’s function strategies and value, as well as being a subject matter expert for subpoena/court order processing.
• Must have the ability to connect the dots in seemingly disparate matters, coalescing data and leads to provide recommendations regarding further review/escalation to other teams within Global Financial Crimes Compliance
• As needed, produce high quality detailed document production while ensuring proper service levels and response time for law enforcement requests and other legal processes as directed while managing sensitive or confidential information.
• Prioritize and manage tasks across a variety of mediums including case intake and completion, law enforcement data request management, email queue, and any assigned escalations.
• Assist in developing, implementing and executing best practice sharing, tools resources and procedures for global investigations team with a focus on driving operating efficiencies.
• Assist with responding to internal and external escalations as needed.
• Use knowledge and work experience in identifying potential proactive leads while reviewing cases from law enforcement.
• Critically evaluate legal process and escalate, as appropriate, novel issues. Provide suggestions and demonstrate problem solving abilities.
• Ability to present complex data to groups of all levels, in large and small settings
• Testify in legal proceedings, as needed, regarding business records subpoenaed by law enforcement.
• Excellent written and communication skills required.

• Bachelor’s degree required.
• 8-10 Years experience
• Minimum 5 years of People management experience, preferably in an area that relates to criminal or regulatory law.
• Law degree and bar license in any US state, preferred.

Our Benefits:

Any general requests for consideration of your skills, please