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Apple Production Technology Help Desk Engineer Employee United States, California, Sunnyvale 488422675
01.08.2024
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Minimum Qualifications
- 3+ years baseline knowledge of networking.
- 3+ experience providing support for MacOS, iOS, iPadOS and other computing devices.
- 3+ years experience supporting printers, scanners, and other peripherals.
- Education: Bachelors Degree or 2+ years experience in customer technical support.
Preferred Qualifications
- Experience providing support to individuals remotely as well as onsite.
- Experience using help desk software to track and prioritize tasks.
- Strong technical troubleshooting skills.
- Exceptional problem-solving and critical thinking skills.
- 3+ years experience supporting software used during the content creation process.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $112,900 and $188,100, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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