Collect feedback from stakeholders across the bank to understand their vision for Global Business Services
Refine target state vision for Business Services, based on feedback from stakeholders and enterprise partners
Make the target state vision practical for Citi by delivering proposals on strategic priorities, including internal services, incentive management, organizational design, and additional end-to-end toolkit ideas
Drive execution of key strategic priorities in partnership with Engagement Leads and other enterprise functions
Own consolidated roadmap of strategic priorities for the team
Liaise between Business Service Engagement Leads and broader Enterprise Excellence team to prioritize simplification opportunities
Own backlog of strategic priorities – build business case for each priority with quantifiable impact
Communicate strategic priorities and target state vision to impacted stakeholders
In the spirit of continuous improvement and simplification, assess frameworks, solicit business input, and recommend appropriate enhancements.
Conduct competitive and market research to inform strategic planning and improvement programs as needed.
Support delivery of improvement programs, including:
Documenting multiple complex and interdependent projects.
Ensure adjacent improvement programs and initiatives are understood and interdependent elements identified.
Demonstrable experience of working with control functions and product managers to understand and support implementing changes to processes.
Provide recommendations for combining or connecting programs and initiatives for greater effectiveness and efficiency.
Qualifications & skills
Business Knowledge and Expertise : Operational analysis, strategic planning, and project execution as well as knowledge of financial services products / businesses.
Collaborating and influencing business stakeholders : Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization.
Communicating complex topics: Exceptional communication skills, both verbal and written, including horizontal and vertical logic and executive presentations.
Overseeing programs : Consistently detail-oriented, organized, goal-oriented, and able to multi-task and manage to deadlines.
Adaptable: Strong work-ethic, innovative and adaptable with positive attitude and willingness / ability to pick up work quickly when and where needed
Education:
Bachelor's degree/University degree or equivalent experience
10+ years or relevant experience in financial services industry
Full time6400 LAS COLINAS BLVD IRVING$114,720.00 - $172,080.00