Cognyte System Integration Engineer 

Romania, Bucharest 

486902525

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

Your impact

• Responsibility for supporting complex systems at customer site, based on multipart technology:
• Install, configure, and test, HW appliances, operating systems, application software, and system management tools
• Liaise with vendors and other 3rd party technical personnel for problem resolution
• Customer-facing responsibility:
• Manage the ongoing support discussions with technology and operation teams
• Serve as the first escalation level and customer focal point for systems under implementation
• Act as the customer's trusted advisor and mediate between the customer and tiers’ support units
• Engage with customer teams to understand the reported issues and demonstrate the fixes
• Collect, compose, review, and present the Root Cause Analysis

Your tool box

• BS/MS degree in Computer Science, System Engineering, or a related subject
• Proven work experience of min 3 years as a Support Engineer / System Engineer
• Technical troubleshooting and debugging skills
• Ability to write technical documentation
• Operating systems Windows & Linux (RHEL, Ubuntu)
• Automation tools: Ansible
• Containers and orchestration: Kubernetes, Helm, Docker
• CI: Jenkins, Jenkins pipelines
• Scripting languages: Python, Bash
• Big Data (Hadoop, HDFS, Kafka)
• HW appliances diagnostics and repair
• WAN & LAN communication equipment
• Virtualization (Vmware, HyperV)

Additional technical knowledge/experience in below fields will be considered an advantage:

• Telecom (GSM, LTE, 5G) signaling methods, Payload types, Carrier-class networking
• Central storage solutions and enterprise server hardware (EMC, Netapp, HPE, Dell)
• Circuit switch, packet data and ISP networks (GSM, LTE, HSPA, PSTN, IP, MPLS, Ethernet)
• Database administration and maintenance, MS SQL and postgreSQL
• Infrastructure security and technologies, integration of security appliances