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GE HealthCare Customer Service Specialist 
India, Haryana, Gurugram 
485465593

17.04.2025

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All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Roles and Responsibilities

  • Technical: Maintaining all modelsspecific to Multi-Modality ImagingEquipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems

  • Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers

  • Business growth: Assists in the growth and direction of business in his/her geographic area

  • Productivity: Responsible for Warranty and PMS contract cost control

  • Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts

  • Installation: Plays a leading role in complex and multifunctional rooms

  • Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

  • Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

  • Incumbent will be based out of Gurgaon.

Required Qualifications

  • Bachelors/ Diploma degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 8+ years of experience in servicing medical equipment's like CT, PET CT, MRI and Nuclear Medicine

  • Experience interfacing with both internal team members and external customers as part of a solution-based service process

  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

  • Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

Desired Skills

  • Strong oral and written communication skills. Ability to document, plan, market, and execute programs

  • Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.

  • Sought by others for guidance and advice. Proficiency in English.

  • Ability to work independently with minimum direction

  • High work standards and quality

  • Initiative and motivation. Plans and organizes work effectively

  • Excellent communications, listening and interpersonal skills

  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

Inclusion and Diversity

Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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