Responsibilities:* Collaborate across various cross-functional regional and global teams to plan, execute and risk manage small to large size projects (NPI, Promotions, Sustaining changes) impacting the Apple Store Online* Collaborate across various cross-functional regional and global teams to review short term and long term issues, root cause analysis and monitor short-term & long-term resolutions* Support closed loop management system creating efficiency, scalability and reducing customer escalations & contacts