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Capital One Senior Associate Tax Credit Operations New United States, North Carolina, Charlotte 482253096
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As a Senior Associate on the Tax Credit Operations team, you will develop expertise in areas such as: closing, booking, funding, servicing and account reconciliation.
Responsibilities:
Manage a portfolio of active credit facilities and equity investments for New Markets Tax Credit and Alternative Energy Tax Credit loans and investments.
Process loan and equity requests (draw downs, pay downs, interest payments); interest and exchange rate fixing, manual interest and fee calculations, as well as, billing and liquidations
Work closely with respective business units and other internal partners to align needs and provide support as needed
Perform manual loan tracking enhancements, cash breaks analysis, reconciliations of interest fees and letters of credit, and comprehensive testing of system enhancements
Review of, and extraction from, legal documents for compliance, interpretation and operational viability
Develop, design, and implement inter-departmental controls, risk-reducing processes
Serve as liaison for both borrowers, lenders and investors by responding, resolving, and expediting inquiries, discrepancies, and special requests
Prepare and submit periodic (daily and above) departmental and team reports and metrics
Establish and maintain Customer Satisfaction through positive and constructive client relations
Lead team projects and process improvement initiatives with Team Lead support
Become a product, operations, and overall subject matter expert in the Tax Credit industry
Role Expectations:
Delivering quality project work and process efficiencies on a consistent basis
Ability to prioritize workflow and manage multiple assignments or deliverables at once
Ability to operate and excel in a team environment while maintaining professionalism and respect for team members and Capital One associates
Proactively identify team needs, gain buy-in from team members, and implement efficiencies
On-time and accurate execution of workflow
Associate should be comfortable organizing, preparing, and executing ad-hoc presentations for team members and stakeholders
Associate should be motivated to learn complexities of Tax Credit products as well as demonstrate an understanding of the products and processes supported by team to both immediate team members & partner groups
Associate should possess excellent communication and interpersonal skills in order to interact effectively with Internal and External stakeholders
Highly motivated professional, possessing strong analytical thinking, problem-solving skills, and attention to detail
Associate should possess and be willing to contribute to the development of financial industry “Skills of the Future” which include but are not limited to:
Tech Fluency - Candidate has a desire to understand top-level technology trends and the possibilities these trends offer their team and their LOB
Design Mindset - Candidate doesn’t just optimize, he or she challenges assumptions and constraints with the process
Workload Management - Candidate gathers information from a broad range of sources to make the best decisions and work efficiently
Adaptive Thinking - Candidate can consider different viewpoints that conflict with their natural bias
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that isnotsupplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 50 miles of one of the hub locations based in 28203 or 75024 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 3 years of experience in banking operations
Preferred Qualifications:
Bachelor’s Degree or Military experience
3+ years of experience in Commercial Loan Servicing or Commercial Loan Operations
1+ years of experience using ACBS
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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