Bank Of America Product Owner - ServiceNow 

United States, Georgia, Atlanta 

482057288

The Information Technology Service Management (ITSM) Service Asset and Configuration Management (SACM)manages and delivers against the ITSM product roadmap, prioritizes stories and epics, and ensures delivery of key outcomes. They perform stakeholder analysis and collaborate to understand their business processes to facilitate gathering requirements and product design. The SACM Product Owner is responsible for delivery a best in class Configuration Management Database for Bank of America.

Job Duties:

• Develop and maintain knowledge of ServiceNow modules, including ITSM and ITOM
• Collaborates with the Head of ITSM product management to develop product strategy, objectives and key results
• Design and Implement the Configuration Management Database within ServiceNow
• Design and Implement SACM workflows, business rules, controls, reporting and other required features to satisfy SACM process requirements
• Conduct stakeholder and user analysis to understand needs and key opportunities to inform feature prioritization on an on-going basis
• Maintains a product roadmap to deliver against objectives and key results
• Conducts continuous planning and design to ensure a robust and high-quality product backlog
• Evaluates and prioritizes demand and decomposes into deliverable features
• Collaborate closely with engineering leads and architects on product design and implementation strategies
• Facilitate product design workshops with key stakeholders
• Documents high quality epics, features and stories and maintain the product backlog
• Lead and participate in key product planning and agile delivery routines
• Collaborate with scrum master to remove delivery blockers and increase delivery velocity
• Validate developed features meeting acceptance criteria
• Maintain evidence required for change and release management
• Evaluate impact and drive user adoption of new product features

Required Skills

• 4+ years of experience in a product management or related role
• 2+ years operating in an agile delivery model
• Experience implementing or managing a Configuration Management Database
• ITIL foundation certified
• Strong technical knowledge and business acumen
• Stakeholder analysis and management skills
• Strong verbal and written communication skills

Desired Skills

• 2+ years ServiceNow implementation experience
• Experience working in banking or other highly regulated industry
• Strong understanding of the ServiceNow common services data model
• Completion of designated ServiceNow learning pathway courses
• Experience in Business Transformation projects, ServiceNow, or ITSM,
• ITIL V3 Expert or V4 Managing Professional