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SAP Finance Associate - O2I CSS Global Services 
United States, Pennsylvania, Newtown Township 
48182237

Yesterday

What you’ll do

  • Serve as the first point of contact for customers seeking assistance via ticketing system
  • Manage support tickets to ensure issues are resolved in a timely manner
  • Gather and document relevant information for escalation to higher-level support teams as needed
  • Provide guidance and solutions to internal customers on general queries
  • Providing post-sales support, as needed.
  • Responding to internal and external queries within the Service Level Agreement.
  • Ensuring month/quarter end close activities are completed timely and accurately.
  • Ensure high customer satisfaction through professional, courteous, and efficient communication
  • Maintain positive relationships with customers and colleagues
  • Participate in team meetings and training sessions to improve skills and knowledge
  • Provide feedback to the team regarding common issues and trends

What you bring

  • A Bachelor’s degree is preferred.
  • Fresh graduates are welcome to apply.
  • Fluency in English with excellent communication skills both written and verbal.
  • Familiarity with ticketing system is a plus.
  • Keen attention to detail, a high level of organization, and strong follow-up skills.
  • Adaptability, with the ability to prioritize tasks and solve problems with minimum supervision.
  • Patience, empathy, and the ability to handle difficult customers with professionalism
  • Strong team player attributes and work ethics
  • Highly skilled in team collaboration and able to work effectively with team members across different regions.
  • Willingness to learn and adapt in a dynamic environment.

objective is to provide best-in-class service and continuously improve upon it, making your role essentialto our success


We win with inclusion


Successful candidates might be required to undergo a background verification with an external vendor.