SAP Finance Associate - O2I CSS Global Services 

United States, Pennsylvania, Newtown Township 

48182237

What you’ll do

• Serve as the first point of contact for customers seeking assistance via ticketing system
• Manage support tickets to ensure issues are resolved in a timely manner
• Gather and document relevant information for escalation to higher-level support teams as needed
• Provide guidance and solutions to internal customers on general queries
• Providing post-sales support, as needed.
• Responding to internal and external queries within the Service Level Agreement.
• Ensuring month/quarter end close activities are completed timely and accurately.
• Ensure high customer satisfaction through professional, courteous, and efficient communication
• Maintain positive relationships with customers and colleagues
• Participate in team meetings and training sessions to improve skills and knowledge
• Provide feedback to the team regarding common issues and trends

What you bring

• A Bachelor’s degree is preferred.
• Fresh graduates are welcome to apply.
• Fluency in English with excellent communication skills both written and verbal.
• Familiarity with ticketing system is a plus.
• Keen attention to detail, a high level of organization, and strong follow-up skills.
• Adaptability, with the ability to prioritize tasks and solve problems with minimum supervision.
• Patience, empathy, and the ability to handle difficult customers with professionalism
• Strong team player attributes and work ethics
• Highly skilled in team collaboration and able to work effectively with team members across different regions.
• Willingness to learn and adapt in a dynamic environment.

objective is to provide best-in-class service and continuously improve upon it, making your role essentialto our success

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.