Uber Senior Strategic Operations Manager - Grocery & Retail 

United States, West Virginia 

481113565

About the Role

As a Sr Strategic Operations Manager, you’ll play a key role in shaping our strategy and optimizing operations across the country. You’ll partner with Commercial, Catalog, and Central Ops teams to design and lead high-impact initiatives. Your work will directly influence the experience of consumers, merchants, and delivery partners, making our platform more efficient and reliable.

What you'll do

• Identify, scope, and lead high-impact projects that improve marketplace reliability, enhance customer experience, and drive growth.
• Detect and act on key opportunities to elevate the platform experience for users, merchants, and delivery partners.
• Own end-to-end project management: from ideation and planning to execution and post-analysis.
• Analyze large datasets to extract insights, trends, and guide strategic decisions.
• Collaborate with cross-functional teams across Operations, Product, Finance, and Support to turn insights into impactful actions.

What you'll need

• 5+ years of relevant professional experience (consulting, investment banking, tech, strategy, analytics, or operations).
• Advanced skills in SQL and Excel/Google Sheets.
• Fluent English, both written and spoken.
• Strong presentation and communication skills, with the ability to simplify complex data for senior stakeholders.
• Excellent business judgment and problem-solving abilities; data-driven decision-making mindset.

Preferred Qualifications

1. Experience in marketplace platforms or on-demand services is a strong plus.
2. Comfortable operating in fast-paced, ambiguous environments.
3. Demonstrated success in solving complex problems and designing innovative solutions.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .