Job responsibilities
- Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
- Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
- Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
- Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
- Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
- Scope and execute research for strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams
- Collaborate with cross-functional teams in design workshops using human-centered and design thinking methodologies
- Lead research to define strategy with product managers, collaborate with designers to ideate and propose concepts, and provide recommendation for implementation
- Advance Chase’s practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
- Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
- Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
- Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
- Demonstrated proficiency in conducting research to define strategy with product managers, collaborating with designers to ideate and propose concepts, and providing recommendations for implementation
- Advanced knowledge of synthesizing business thinking into user-centered design opportunities
- Experience leading quarterly review and planning sessions with designers, engineers, and product managers to ensure business priorities are aligned to customer insights
- Collaborate with very senior stakeholders and provide top-executive-quality deliverables and inputs when needed
- Adept at presenting research findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
Preferred qualifications, capabilities, and skills
- Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
- Strengths in developing strategic frameworks, diagramming, and storytelling
- Strengths in solving ambiguous and complex problems using an iterative design approach involving multiple stakeholders
- Experience in service design, interaction design, and/or design strategy
- Experience with UX Research tools for diary studies, remote research, and usability testing