JPMorgan Experience Research Vice President 

United States, New York, New York 

480925639

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Scope and execute research for strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams
• Collaborate with cross-functional teams in design workshops using human-centered and design thinking methodologies
• Lead research to define strategy with product managers, collaborate with designers to ideate and propose concepts, and provide recommendation for implementation
• Advance Chase’s practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations
  

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Demonstrated proficiency in conducting research to define strategy with product managers, collaborating with designers to ideate and propose concepts, and providing recommendations for implementation
• Advanced knowledge of synthesizing business thinking into user-centered design opportunities
• Experience leading quarterly review and planning sessions with designers, engineers, and product managers to ensure business priorities are aligned to customer insights
• Collaborate with very senior stakeholders and provide top-executive-quality deliverables and inputs when needed
• Adept at presenting research findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels

Preferred qualifications, capabilities, and skills

• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
• Strengths in developing strategic frameworks, diagramming, and storytelling
• Strengths in solving ambiguous and complex problems using an iterative design approach involving multiple stakeholders
• Experience in service design, interaction design, and/or design strategy
• Experience with UX Research tools for diary studies, remote research, and usability testing