Rapid7 Customer Success Representative - French Speaking 

United Kingdom, Northern Ireland, Belfast 

479894350

In this role, you will:

• Identify and assess customers’ needs in order to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication (with both customers and Channel partners).

• Own customer renewal cycle including working with the Rapid7 extended teams to produce and share quotes, chase and book POs and forecast accurately in the CRM.

• Work closely with the distributors in the regions you will manage to improve retention

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer success team targets (KPIs and Customer Revenue Retention goals)

• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Working across the France market with Rapid7’s small to medium sized customers

The skills you’ll bring include:

• Fluent in both French and English

• Previous experience within a customer facing environment/organisation

• Passionate about delighting customers with exceptional relationship building skills

• Takes ownership of customer problems and drives them through to resolution

• Ability to multitask, prioritise, and manage time effectively

• Familiarity with CRM systems (such as Salesforce.com, Gainsight) and best practices desirable