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Rapid7 Customer Success Representative - French Speaking 
United Kingdom, Northern Ireland, Belfast 
479894350

28.07.2024


In this role, you will:

  • Identify and assess customers’ needs in order to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication (with both customers and Channel partners).

  • Own customer renewal cycle including working with the Rapid7 extended teams to produce and share quotes, chase and book POs and forecast accurately in the CRM.

  • Work closely with the distributors in the regions you will manage to improve retention

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer success team targets (KPIs and Customer Revenue Retention goals)

  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Working across the France market with Rapid7’s small to medium sized customers

The skills you’ll bring include:

  • Fluent in both French and English

  • Previous experience within a customer facing environment/organisation

  • Passionate about delighting customers with exceptional relationship building skills

  • Takes ownership of customer problems and drives them through to resolution

  • Ability to multitask, prioritise, and manage time effectively

  • Familiarity with CRM systems (such as Salesforce.com, Gainsight) and best practices desirable