Microsoft Senior UX Researcher 

United States, Washington 

479240002

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
  
  • OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years experience working in product or service design and/or shipping production code OR equivalent experience.
    
  • OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s)experience working in product or service design and/or shipping production code
  • OR equivalent experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

• 3+ years relevant domain experience within technology sector.
• 3+ years experience in research methods impacting both product direction and detailed experience design.
• Experience focused on Quantitative Research.
• Experience with cloud computing architecture.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until July 17, 2024.

• Lead our metrics for the end-to-end resilience effort customer support platforms.
• Improving the customer experience through quantitative testing and evaluation; auditing, modifying, and creating data pipelines; distilling and articulating complex customer data; creating journey maps with actionable insights and enhancements; and establishing a baseline of data practices with a focus of improving customer resilience, support team effectiveness, and user satisfaction across platforms.
• You will use sense-making and apply statistical analysis to distill data for a product, product line, or service, then share accessible insights that improve design and engineering processes for that product, product line, or service.
• You will conduct research that defines the customer in order to inform product strategy for a product, product line, or service.
• You’ll also help create new solutions and apply UX testing to uncover insights for continuous improvements.
• You will study the entire funnel to gain insights into user behavior and understand churn and the reason for a product, product line, or service. You’ll also study industry and vertical trends to reduce uncertainty.
• You will collaborate in cross-disciplinary research efforts. This will involve coaching various stakeholders, providing research tools, recruiting programs for research, and putting on large-scale customer learning events.

• Embody our