In this cross functional role as a Technical Services Team Engineer, you will work with the largest and the most demanding customers to drive successful end to end migrations of their self-managed MongoDB databases to Atlas
Enhance your technical troubleshooting expertise and experience as a TSE (Technical Services Engineer) by working on customer use cases, evaluating solutions, customer business pain points, application architectures, and Cloud infrastructure architecture
Work with Professional Services CEs (Consulting Engineers) to perform comprehensive full-stack (workloads→DB → Infra) assessments and provide expert advice to PS and customers on the best ways to migrate MongoDB workloads to Atlas
Opportunity to shape the roadmap of migration methodologies, tooling, and the core database by providing product feedback
What you need
Patience, empathy, and a genuine desire to help others
Excellent communication skills, both written and verbal
The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred
5+ years on Cloud or on-prem infrastructure administration experience
3+ years or more of the following technical domains (ideally with some experience in the rest)
Experience with Database Performance tuning and benchmarking
Experience with configuring and using common Cloud providers (AWS, GCP, Azure)
Experience with networking concepts, including firewalls and load balancers
Experience with coding languages such as shell scripting, Python, Powershell etc
Nice to have
Experience with database and workload migrations from on-prem to the Cloud
Experience managing large-scale databases (RDBMS or NoSQL or both)
Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript
Success Measures
In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics and migrations. Also, you will be encouraged to handle technical escalations independently