JPMorgan Events Management - Associate 

United States, Colorado, Denver 

478484938

Job Summary

As Conference Center Meeting Planner, you will be responsible for managing internal meetings; acting as the single point of contact for the client, engaging event partners as needed and supervising staff to exceed client expectations. The ideal candidate will have excellent problem solving and decision making skills, work well under pressure and be highly organized

Job Responsibilities

• Coordinate meetings and events within designated center. Work with internal partners in catering, audio visual and facilities to meet the clients’ expectations Meet and greet each client daily, provide personalized high touch customer service
• Adhere to standards of operations established for Conference Center
• Handle day to day challenges clients present while driving towards a solution
• Ensure maximum utilization of space to achieve yearly utilization goals
• Maintain a professional, flexible, “can-do” level of service
• Participate in daily operations meeting as well as weekly review
• Execute pre conference call/meeting, and post conference call/meeting when applicable
• Manage space issues, escalate unresolved issues to lead planner, manager
• Cover reception desk essential functions; answering telephone calls, returning emails promptly
• Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports

Required Qualifications, Capabilities, and Skills

• 3+ years experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
• Effectively manage guest experience and expectations through a high level of tact and diplomacy
• Highly organized with the ability to multi-task and apply judgment to priority
• Working knowledge of audio visual systems
• Flexibility to deal with a fast-paced, diverse environment
• Must be willing to work flexible shifts covering conference center hours and locations

Preferred Qualifications, Capabilities, and Skills

• MS Office skills, knowledge of EMS booking system (a plus)