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Job Area:
Engineering Services Group, Engineering Services Group > Support Engineering
As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space.
Minimum Qualifications:
• Bachelor's degree and 1+ year of Support Engineering or related work experience.
Associate's degree and 2+ years of Support Engineering or related work experience.
High School Diploma or equivalent and 3+ years of Support Engineering or related work experience.
*Completed advanced degree in a relevant field may be substituted for up to one year (Master’s = one year) of work experience.
Support development and testing of next generation digital cockpit and Advanced Driver Assistance Systems. Work closely with engineers to bring up initial design prototypes, create and run factory test procedures for platform screening, validate device performance, assist in debugging HW issues, HW design characterization, Install, maintain and support device rack infrastructure.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provide lab support role to support engineers in bring up of design prototypes.
Provide lab support in platform sustenance
Support design verification testing of platforms in the lab
Develop factory test processes and procedures for automotive development platforms
Support factory technicians in integration of manufacturing test flows
Troubleshoot and repair defective platforms
Maintain and manage labs and lab equipment’s
Support Device Farm
Hardware Installation: Install, configure, and upgrade hardware components in the device racks as needed.
Documentation: Maintain accurate documentation of rack layouts, equipment configurations, and maintenance activities.
Incident Response: Respond to and resolve technical issues and incidents in a timely manner.
Collaboration: Work closely with other IT and engineering teams to ensure seamless integration and operation of systems.
MINIMUM QUALIFICATIONS:
The candidate will possess 3-4 years of experience in lab environment with emphasis on baseband hardware test support in a R&D development environment
Sound understanding of basic digital and analog electrical principles and ability to interpret schematics and board files
Practical lab experience troubleshooting hardware using computer, test equipment, and test system knowledge
Proficient using lab test equipment including oscilloscopes, power supplies, multimeters
Familiar with Windows environment, able to install and troubleshoot software and hardware drivers
Ability to work and stay organized in a high pace development environment
Ability to generate clear rework instructions for proto technicians to follow
Ability to generate clear instructions and procedures for technicians to follow
Strong written, verbal, and interpersonal skills
Ability to solder small components (0402)
Experience maintaining rack room infrastructure
Proficiency in hardware troubleshooting and network configuration
Ability to use schematic capture and layout viewer tools
Ability to Quickly grasp requirements and
PREFERRED QUALIFICATIONS:
5+ years of experience in lab environment with emphasis on baseband hardware test support in a R&D development environment
Experience in automated test system support such as supporting test in a manufacturing environment
Experience in working with Agile PLM tools for Bom Management
Experience with C/C++/C# or Python and ability to write basic scripts for test flow automation
Experience managing lab benches and equipment
Familiarity with software debug tools like JTAG debuggers
Proactive person that shows successful Team Management skills
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
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