Microsoft Senior Program Manager 

India, Telangana, Hyderabad 

476704510

limit thinkinga cloud-enabled world.

with technicaland experience in the successful delivery of services in complex and challenging environments.

What we offer:

• An environment that fosters continuous learning of new skills and technologies.

• Be part of one of the fastest-growing businesses as we continue to release new capabilities for Dynamics 365.

• developmentand release of Dynamics 365.

• Opportunity to help shape the future product direction.

• Deep understanding anddemonstratedhands-on experience of implementation,troubleshootingand supporting one or more of the Dynamics 365 products (Sales/Core Service/Field Service / Marketing) isa must– Dynamics Customer Engagement (CRM).

• Passion for customers and focus on delivering the right customer experience.

• Understanding of cloud computing technologies is highly desired - Azure Core Platform; Data Platform: SQL, AzureDB ;Application development experience; Power BI, PowerApps

• Ability to learnnew technologyin a fast-paced environment

• Desired B.S./B.A. Degree in Computer Science, Engineering or Equivalent Experience.

• 7+ years in aTechnicalposition with exposure to customer side troubleshooting

• Passion for customers and focus on delivering the right customer support experience.

• Abilityto meet Microsoft, customer and/or government security screening requirementsarerequiredfor this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

  • This position will berequiredto pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

  Preferred/AdditionalQualifications(Optional, at HM discretion)

  • Experience implementing (functional or technical) and supporting Dynamics 365 or competitive solutions.
  • Technicalproficiencyin adjacent technologies including one or more of the following: Office 365, Power BI, PowerApps, Microsoft Azure, Azure Logic Apps, Flow, SQL, SSRS, AAD, etc. (certifications a plus).
  • Demonstrated skills and abilities to consistently create an engaging experience for our customers and Partners.
  • Program or Engineering management experience implementing cloud technologies.
  • Travel: Occasional travel is expected in this role.

• resolve critical and complex technical issues

• your deeptechnical and Dynamics 365 Customer Engagement productexpertise

• customersmost mission critical deployments. Relentlessly champion and advocate for our customers inrepresentingtheir issues to engineering teams and be a change agent to develop innovative ways to resolve their issues. Being encouraged by the team around you to goabove and beyond

• Apply an engineering mindset toeliminatetop issuesimpactingcustomer experience across large and strategic sets of customers. As a member of the product engineeringteamyou will use your engineering skills to improve our products and services, based on customer feedback and insights gained while supporting them.

• Work on critical,highly complex

• Be able to quicklyidentify

• inforums and develop self-help documentation and quick "How To" videos

• Participate in recruiting and ramping up a global support team for our top customers

• Coach/mentor new hires.

• Act as a technical escalation point within the team

• Develop and present training. Helpestablisha real-time readiness model for the team by constantly updating training & readiness content as the cloud technology evolves.

• Work with leadership on process improvement and strategic initiatives.

• Acts as a Designated Responsible Individual (DRI) as part of on-callrotationand work along with other engineers by developing and following the playbook, working on call tomonitorsystem/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems whenappropriate

Key business metrics:

• Drive customer success and adoption

• Reduce time and cost to onboard

• Provide high quality data to help drive service improvement