Microsoft Senior Program Manager 

India, Telangana, Hyderabad 

225604564

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the skythe limit of thinking of a cloud-enabled world.

the ACE program to keep up with the demandour growing service. The program aims to support our customers in their implementation journey by moving to Dynamics 365 cloud and we will help drive delivery of the full value of their investment. Our focus is to help our customers achieve the business goals and end-user adoption that they envisioned during purchase.

In the Business Applications Platform (BAP) – ACE Team, we are a new, fast-growing engineering team of customer-obsessed individuals seeking engineers that enjoy solving complex problems and working with customers to improve the Dynamics customer experience.

We are fundamentally changing how we deliver world-class support to our top Dynamics 365 customers and building a new global support and operations team to do it. We are looking for-obsessed Advanced Cloud Engineers (ACE) to help us reinvent customer support for our largest customers.

and experience in the successful delivery of services in complex and challenging environments.

and experience in the successful delivery of services in complex and challenging environments.

What do we offer:

• An environment that fosters continuous learning of new skills and technologies.

• Be part of one of the fastest-growing businesses as we continue to release new capabilities for Dynamics 365.

• developmentand release of Dynamics 365.

• Opportunity to help shape the future product direction
• S

Qualifications

• Desired B.S./B.A. Degree in Computer Science, Engineering or Equivalent Experience.

• Customer engagementproducts (Field service/Marketing/Sales/Platform) isa must– DynamicsCustomer engagement(D365CE).

• Passion for customers and focus on delivering the right customer experience.

• Ability to learnnew technologyin a fast-paced environment.

• The understanding of cloud computing technologies is highly desired - Azure Core Platform; Data Platform: SQL, Azure DB; Application development experience; Power BI, PowerApps

• 10+ years in a technical position with exposure to customer side troubleshooting

Other Requirements

• to meet Microsoft, customer and/or government security screening requirementsarerequiredfor this role. These requirements include, but are not limited to the following specialized security screenings:

• requiredto pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Multi-platform, end-to-end experience across a wide spectrum of cloud technologies in Azure, with knowledge of building solutions with Dynamics 365 and Dataverse.

• Experience building and running services at scale using modern DevOps practices.

• Strong collaboration skills with the ability to work in a dynamic / agile environment

• A passion for improving engineering practices and producing high quality software

• Demonstrated skills and abilities to consistently create an engaging experience for our customers and Partners.

• Self-motivated and customer-focused

• Program or Engineering management experience implementing cloud technologies.

• Strong written and verbal communication skills

• Travel: Occasional travel is expected in this role.

• appropriate customer

• Take your deep technical and Dynamics 365 productexpertiseand combine it with your understanding of our customer’s needs to solve their complex business challenges and resolve critical and complex technical issues in a 24x7x365 global support delivery team.

• representingtheir issues to engineering teams and be a change agent to develop innovative ways to resolve their issues. Being encouraged by the team around you to goabove and beyondto delight the customer.

• Work on critical,highly complexcustomer scenarios that span across multiple servicesand alsobe able to quicklyidentify

• Proactively seeks new knowledge and adapts tonew trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.

• As a member of the product engineeringteamyou will use your engineering skills to improve our products and services, based on customer feedback and insights gained while supporting them.

• Apply an engineering mindset toeliminatetop issuesimpactingcustomer experience across large and strategic sets of customers.

• customersmost mission critical deployments.

• Acts as a Designated Responsible Individual (DRI) as part of on-call and work along with other engineers by developing and following the playbook, working on call tomonitorsystem/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems whenappropriate.

• Drives efforts to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility.

• coach/mentornew hires.

• Contribute to forums and develop self-help documentation and quick "How To" videos. Develop and present training andHelpestablish a real-time readiness model for the team by constantly updating training & readiness content as cloud technology evolves.

• Act as a technical escalation point within the team

• Work with leadership on process improvement and strategic initiatives.

Key business metrics:

• Drive customer success and adoption

• Reduce time and cost to onboard

• Provide high quality data to help drive service improvement