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Tesla Service Engineer Industrial Storage United States, California, Palo Alto 47637795
23.06.2024
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What You’ll DoWhat You’ll Bring
- Troubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla’s Industrial Storage customers
- Lead cross-functional efforts to drive actions with manufacturing, design, field service, and the technical support teams as required to systematically prevent known issues from reoccurring
- Mine data logged by Tesla’s Industrial Storage fleet to define the fingerprint for a failure mode and utilize Tesla automation tools to programmatic diagnosis and react to future occurrences of that failure mode
- Define the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla’s Service tools, and develop any specialized training required to complete those actions
- Quantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriate
- Provide support on escalated customer cases from around the world to minimize system downtime for Tesla’s customers
- Explain the root cause and resolution of issues to commercial and utility customers as needed
- Work with field service and technical support teams to create the documentation and training necessary to commission, operate, repair, and service Tesla’s Industrial Storage products installed globally
- Maintain the list of serviceable parts currently available for all Industrial Storage Products and provide engineering guidance on the replacement strategy for obsolete parts
- Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or equivalent experience
- Experience using Python or equivalent for data analysis on very large databases
- Strong engineering fundamentals and intuition, applied to firmware/software-enabled systems
- Prior experience troubleshooting electrical, system, firmware, or process failure modes
- Proven cross-functional leadership and collaborative skills
- An excellent attention to detail and an ability to produce clear and concise written documents and diagrams.
- Experience with battery systems and power systems is a plus
- Knowledge of CAN Bus communication is a plus
- Experience with managing or maintaining equipment running Linux based applications is a plus
- Work travel to customer sites as well as our manufacturing and engineering facilities in the US is expected to be around 15% for this role
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