Skai Client Success Manager RM 

United States, California, San Francisco 

476123357

Job Description - Retail CSM

Duties and Responsibilities:

● Partner with clients to drive excellence and growth of their Amazon / Google / Walmart / Criteo / Kroger etc. marketing programs

● Continuously build expertise in the best practices of performance and app-centered marketing

● Be your client’s go-to person for all things

● Onboard and train clients on how to manage their day-to-day activity on the

● Manage frontline communication with our clients on a day-to-day basis

● Bring value to every client interaction by understanding their business and layeringas a pivotal partner

● Assist Client Success Directors in driving client retention, and identifying business growth opportunities

● Communicating regularly with the customer to evaluate satisfaction

● Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity

Definition of Success:

● Client Adoption of newFeatures

● Driving collaborative YoY growth

● Regular cadence of providing client with usable marketing recommendations

● Develop strong internal and external relationships

● Increased share of wallet

Requirements

● Demonstrable growth mindset

● Strong empathy for customers and a service mindset

● 4 years work experience including time in marketing, advertising, analyst, account management, or client services roles

● B.A. or B.S. required

● 1+ years of experience running Retail advertising campaigns on Amazon / Walmart / Criteo etc.

● Microsoft Excel and other basic technical experience

● High level of comfort in deriving actionable insights from large data sets and ability to perform detailed client audits to identify client needs or workflow gaps

●™ or other Retail Marketing platform experience preferred

● Agency experience preferred but not required