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Job Description - Retail CSM
Duties and Responsibilities:
● Partner with clients to drive excellence and growth of their Amazon / Google / Walmart / Criteo / Kroger etc. marketing programs
● Continuously build expertise in the best practices of performance and app-centered marketing
● Be your client’s go-to person for all things
● Onboard and train clients on how to manage their day-to-day activity on the
● Manage frontline communication with our clients on a day-to-day basis
● Bring value to every client interaction by understanding their business and layeringas a pivotal partner
● Assist Client Success Directors in driving client retention, and identifying business growth opportunities
● Communicating regularly with the customer to evaluate satisfaction
● Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
Definition of Success:
● Client Adoption of newFeatures
● Driving collaborative YoY growth
● Regular cadence of providing client with usable marketing recommendations
● Develop strong internal and external relationships
● Increased share of wallet
Requirements
● Demonstrable growth mindset
● Strong empathy for customers and a service mindset
● 4 years work experience including time in marketing, advertising, analyst, account management, or client services roles
● B.A. or B.S. required
● 1+ years of experience running Retail advertising campaigns on Amazon / Walmart / Criteo etc.
● Microsoft Excel and other basic technical experience
● High level of comfort in deriving actionable insights from large data sets and ability to perform detailed client audits to identify client needs or workflow gaps
●™ or other Retail Marketing platform experience preferred
● Agency experience preferred but not required
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