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JPMorgan Product Portfolio Operations Associate Digital Insights United States, New Jersey, Jersey City 474183711
02.07.2024
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As a Product Portfolio Operations Associate in the Digital Operations Insights Team, you will be responsible for supporting the creation of processes to ensure synergies across the broader product ecosystem. You will also work closely with the Product Portfolio Operations team and assist with planning, executing, and analyzing product-related projects.
Job responsibilities
- Creates synergies across products to ensure successful delivery against business objectives
- Collects key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs
- Calculates metrics for portfolio management operations and analyzes data for areas of opportunity
- Develops change initiative materials and change timelines
- Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs
- Drives meaningful change using operations insights across dimensions such as voice of the customer and product efficiencies
- Performs analysis techniques such as call listening, complaint analysis and customer journey mapping to identify product and servicing opportunities
- Presents findings and recommendations using data visualization and storyboarding tools
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise in program management or performance optimization
- Proven ability to support the implementation of operational effectiveness initiatives
- Prior experience using techniques and tools in relation to data analytics
- Prior experience using tools such as Microsoft Excel (pivot tables, vlook-ups, etc.) & PowerPoint
- Prior experience in service design, product management, marketing or consulting
Preferred qualifications, capabilities, and skills
- Self motivated with creative, continuous improvement mindset
- Curiosity and eagerness to learn
- Obsessed with customer service / experience
- Storyboarding and presentation skills
- Novice experience with Microsoft Excel and Power Point
- Familiarity with JIRA and Confluence
- Comfort in navigating ambiguity
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