Wells Fargo Technology Director - Customer Service Management 

United States, Ohio, Columbus 

473930782

In this role, you will:

• Manage engineering managers and engineering leads

• Deliver commitments aligned to enterprise strategic priorities

• Lead large-scale modernization initiatives, including transforming legacy systems, overseeing cloud migrations, and implementing modern architectures

• Engage with cross-functional leaders to align technology initiatives with business goals, ensuring technology supports the broader organization

• Provide influence and partnership with the business on banker experiences and product roadmaps

• Serve as a liaison between technical teams and business stakeholders, translating business requirements into technical solutions

• Guide development of actionable roadmaps and plans

• Identify opportunities and strategies for continuous improvement of software engineering practices

• Set risk guidelines and partner with stakeholders to implement key risk initiatives

• Establish communication and training plans for technology rollouts, ensuring all stakeholders understand the impact and benefits of new initiatives

• Develop strategies for hiring engineering talent

• Leverage Gen AI to increase engineering productivity and enhance business capabilities

• Manage allocation of people and financial resources for Technology Strategic Leadership

• Develop and guide a culture of talent development to meet business objectives and strategy

• Lead implementation of projects and encourage engineering innovation

• Collaborate and influence all levels of professionals including more experienced managers

• Interface with external agencies, regulatory bodies or industry forums

Required Qualifications:

• 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years in IT leadership within banking to include experience in retail banking, branch banking or core banking systems

• 4+ years of management or leadership experience

Desired Qualifications:

• 2+ years of experience in branch servicing platforms or platform modernization efforts (core, teller / POS, assisted servicing systems)

• Integrated Banker Desktop experience

• Experience building and fostering collaborative relationship with stakeholders

• Experience with project delivery and business execution

• Demonstrated ability to challenge existing processes and drive necessary change across teams

• Ability to work in a matrix environment and manage multiple competing priorities

• Prior experience as an engineering manager leading application development / software certification

• Experience managing large technology development efforts

• Ability to communicate powerfully and prolifically while communicating complex technical information and value/impact in simple terms to executive leadership

Job Expectations:

• Ability to travel up to 10% of the time

• Ability to work a hybrid schedule in one of the listed locations; 3 days a week in office and 2 days a week remote

• Relocation assistance is not available for this position

Locations:

• 300 S. Brevard St., Charlotte, North Carolina

• 2600 S Price Rd., Chandler, Arizona

• 3075 Loyalty Circle, Columbus, Ohio

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.