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Wells Fargo Technology Director - Customer Service Management 
United States, Ohio, Columbus 
473930782

09.07.2025

In this role, you will:

  • Manage engineering managers and engineering leads

  • Deliver commitments aligned to enterprise strategic priorities

  • Lead large-scale modernization initiatives, including transforming legacy systems, overseeing cloud migrations, and implementing modern architectures

  • Engage with cross-functional leaders to align technology initiatives with business goals, ensuring technology supports the broader organization

  • Provide influence and partnership with the business on banker experiences and product roadmaps

  • Serve as a liaison between technical teams and business stakeholders, translating business requirements into technical solutions

  • Guide development of actionable roadmaps and plans

  • Identify opportunities and strategies for continuous improvement of software engineering practices

  • Set risk guidelines and partner with stakeholders to implement key risk initiatives

  • Establish communication and training plans for technology rollouts, ensuring all stakeholders understand the impact and benefits of new initiatives

  • Develop strategies for hiring engineering talent

  • Leverage Gen AI to increase engineering productivity and enhance business capabilities

  • Manage allocation of people and financial resources for Technology Strategic Leadership

  • Develop and guide a culture of talent development to meet business objectives and strategy

  • Lead implementation of projects and encourage engineering innovation

  • Collaborate and influence all levels of professionals including more experienced managers

  • Interface with external agencies, regulatory bodies or industry forums


Required Qualifications:

  • 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • 5+ years in IT leadership within banking to include experience in retail banking, branch banking or core banking systems

  • 4+ years of management or leadership experience

Desired Qualifications:

  • 2+ years of experience in branch servicing platforms or platform modernization efforts (core, teller / POS, assisted servicing systems)

  • Integrated Banker Desktop experience

  • Experience building and fostering collaborative relationship with stakeholders

  • Experience with project delivery and business execution

  • Demonstrated ability to challenge existing processes and drive necessary change across teams

  • Ability to work in a matrix environment and manage multiple competing priorities

  • Prior experience as an engineering manager leading application development / software certification

  • Experience managing large technology development efforts

  • Ability to communicate powerfully and prolifically while communicating complex technical information and value/impact in simple terms to executive leadership

Job Expectations:

  • Ability to travel up to 10% of the time

  • Ability to work a hybrid schedule in one of the listed locations; 3 days a week in office and 2 days a week remote

  • Relocation assistance is not available for this position

Locations:

  • 300 S. Brevard St., Charlotte, North Carolina

  • 2600 S Price Rd., Chandler, Arizona

  • 3075 Loyalty Circle, Columbus, Ohio

30 Jul 2025


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.