Philips Call Center Supervisor 

Canada, Quebec, Montreal 

473620005

Call Center Supervisor

Your role:

• Supervise Patient Services employees (scheduling/performance management), monitor daily floor performance, identify operation improvements, and assist with interviewing/onboarding/offboarding employees.

• Develop, mentor, and coach employees and support implementation and enforcement of policies, processes, and procedures.

• Work collaboratively with internal and external customers to ensure team effectiveness and customer satisfaction.

• You will work within the Patient Services department monitoring key performance indicators and ensuring the staff delivers a high level of quality/customer service in a team-oriented environment.

• You will work Monday-Friday 2:00pm-10:30pm CST including a weekend/holiday rotation.

You're the right fit if:

• You have a High School Diploma or General Education Development (GED).

• You’ve acquired 1+ years as a Patient Services Inbound Sr. Specialist or 2+ years’ experience in a leadership role in a high-volume call center environment with direct reports.

• Your skills include proficiency with Microsoft Office applications, a strong technical aptitude and computer skills, ability to adapt to rapid change, works well in a collaborative environment, can motivate/interact/train employees, and if you have experience with strategic planning even better.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You’re a critical thinker, an energetic people leader, team player, excellent communicator, thrive in a high-volume fast paced environment, can be flexible, a good listener with a high level of patience.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to Rosemont, IL.