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Wix Support Engineer 
Poland, Lesser Poland Voivodeship, Krakow 
473521534

25.06.2024
  • Give users timely and efficient desktop and local infrastructure support across the organization

  • Provide professional IT support to our employees remotely across different locations & time zones

  • Manage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs

  • Identify opportunities to reduce service requests through better user training and/or documentation

  • Manage equipment inventory from evaluation and purchasing to maintenance and depreciation

  • Work closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement process

  • Work with auditors to ensure that procurement procedures are being followed

  • Manage the onboarding & offboarding process, including for remote workers

  • Manage and maintain A/V equipment

  • Manage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux)