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Give users timely and efficient desktop and local infrastructure support across the organization
Provide professional IT support to our employees remotely across different locations & time zones
Manage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
Identify opportunities to reduce service requests through better user training and/or documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Work closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement process
Work with auditors to ensure that procurement procedures are being followed
Manage the onboarding & offboarding process, including for remote workers
Manage and maintain A/V equipment
Manage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux)
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