Wix Support Engineer 

Poland, Lesser Poland Voivodeship, Krakow 

473521534

Give users timely and efficient desktop and local infrastructure support across the organization

Provide professional IT support to our employees remotely across different locations & time zones

Manage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs

Identify opportunities to reduce service requests through better user training and/or documentation

Manage equipment inventory from evaluation and purchasing to maintenance and depreciation

Work closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement process

Work with auditors to ensure that procurement procedures are being followed

Manage the onboarding & offboarding process, including for remote workers

Manage and maintain A/V equipment

Manage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux)