Fortinet Senior Technical Writer 

United States, California, Sunnyvale 

473090295

Job Description:

Design, develop, and maintain partner, customer, and SE focused documentation, including:

• Deployment guides
• Administration guides
• Reference manuals
• Release notes
• How-to videos
• QuickStart guides
• Network topology diagrams
• Other customer-facing, post-sales product documentation

To do this, you will:

• Work closely with product management, QA, and development teams to fully understand the products and their documentation requirements.
• Collaborate with PMs, developers, QA, and technical support to deliver accurate, up-to-date, and useful product documentation for their intended audiences.
• Test and verify product information for accuracy & completeness through hands-on experience with products.
• Respond to customer & internal requests for documentation updates in a timely manner.
• Be able to prioritize and balance short-term and long-term projects.
• Be a strong user advocate by providing feedback on product usability, and making suggestions for improvements.
• Acquire in-depth product knowledge quickly through hands-on experience with products and interaction with subject matter experts

Requirements:

• Positive attitude, can-do spirit, attention to details, and passion for quality technical writing.
• Ability to work in a fast-paced environment, to meet deadlines, and to simultaneously tackle and coordinate multiple projects.
• A BA or BS degree, preferably in computer science, electronic engineering, MIS, English, or a related field.
• Strong command of standard American English grammar, punctuation, and standard usage.
• Ability to convert complex technical information into clean, concise, and coherent end-user documentation in plain American English.
• Knowledge of common cloud and network security software and hardware products and technologies.
• Familiarity with MadCap Flare, Acrobat, HTML, CSS, XML, and Git required.
• Proficiency in Adobe Illustrator, InDesign, and video production tools desired.
• Technical writing coursework, certificate, or diploma is a plus.
• Must pass at least NSE-4 to qualify.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.