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Apple RFO Strategic Program Manager 
Singapore 
472569729

17.08.2024
Description
As the Program Manager, you will: • Lead fulfilment strategy and programs from concept to go-live; recommend fulfilment roadmap for PAC countries and seek global alignment with senior management • Lead market research efforts and build business cases in collaboration with Operations, Online and Store teams to help shape and form the future capability roadmaps • Collaborate with cross-functional teams to determine requirements and dependencies across various fulfilment roadmaps • Represent the business in Business Requirement Documents, Conceptual and Detailed Design Playbacks, Gap Reviews, sign off on final design with BPR & IS&T • Drive program and process reviews to improve our online and store fulfilment experience and enhance operation efficiency while balancing costs • Manage communications at senior management level while being in the details of all aspects of assigned programs • Design and provide reporting improvements based on needs of programs • Partner with user groups in planning, scripting, data setup and execution of User Acceptance Testing (UAT) and drive cutover planning, with input from IS&T
Minimum Qualifications
  • Degree in relevant fields such as Business Management, Supply Chain Management, Operations, Engineering, or Finance required. Master Degree preferred
  • Minimum 6-9 years of experience in program, project management or business analytics with proven track record of successful implementation of mid to large scale projects
Preferred Qualifications
  • Extensive Supply Chain, Logistics and/or operations experience with e-commerce or Retail background is highly preferred
  • Strong relationship management and interpersonal skills with ability to translate complex findings to a business audience
  • Critical thinker with a strong sense of urgency to resolve issues
  • Agile in ambiguity, with an ability to persevere and adapt under pressure
  • Exceptional communicator and presenter, with ability to tailor style to different levels of an organization
  • Strategic problem solver with demonstrated ability to envision the future state of the business and synthesize insights into concrete, actionable strategies and plans
  • Demonstrated ability to multitask and prioritize diverse tasks with a proven ability to meet hard deadlines
  • Stakeholder Management experience in a fast-paced matrix organization preferred