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Apple RFO Strategic Program Manager Singapore 472569729
17.08.2024
Description
As the Program Manager, you will: • Lead fulfilment strategy and programs from concept to go-live; recommend fulfilment roadmap for PAC countries and seek global alignment with senior management • Lead market research efforts and build business cases in collaboration with Operations, Online and Store teams to help shape and form the future capability roadmaps • Collaborate with cross-functional teams to determine requirements and dependencies across various fulfilment roadmaps • Represent the business in Business Requirement Documents, Conceptual and Detailed Design Playbacks, Gap Reviews, sign off on final design with BPR & IS&T • Drive program and process reviews to improve our online and store fulfilment experience and enhance operation efficiency while balancing costs • Manage communications at senior management level while being in the details of all aspects of assigned programs • Design and provide reporting improvements based on needs of programs • Partner with user groups in planning, scripting, data setup and execution of User Acceptance Testing (UAT) and drive cutover planning, with input from IS&T
Minimum Qualifications
- Degree in relevant fields such as Business Management, Supply Chain Management, Operations, Engineering, or Finance required. Master Degree preferred
- Minimum 6-9 years of experience in program, project management or business analytics with proven track record of successful implementation of mid to large scale projects
Preferred Qualifications
- Extensive Supply Chain, Logistics and/or operations experience with e-commerce or Retail background is highly preferred
- Strong relationship management and interpersonal skills with ability to translate complex findings to a business audience
- Critical thinker with a strong sense of urgency to resolve issues
- Agile in ambiguity, with an ability to persevere and adapt under pressure
- Exceptional communicator and presenter, with ability to tailor style to different levels of an organization
- Strategic problem solver with demonstrated ability to envision the future state of the business and synthesize insights into concrete, actionable strategies and plans
- Demonstrated ability to multitask and prioritize diverse tasks with a proven ability to meet hard deadlines
- Stakeholder Management experience in a fast-paced matrix organization preferred
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