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Bank Of America Digital Director Small Business Payments & Invoicing 
United States, North Carolina, Charlotte 
472313528

12.07.2024

Job Description:

Job Description:

  • Lead and execute on internal control discipline and operational excellence
  • Lead the assessment of the design and effectiveness of the risk and control environment and ensure adherence to enterprise-wide standards to support the current and future state of SB Bill Pay
  • Define and own team processes requirements and procedures (ex: maintain workstream playbooks/procedure/job aid documentation)
  • Support incident management and escalations
  • Own client experience delivering the Complaints review and dashboard, monitor and enhance VOICES dashboard and metrics, deliver on client surveys and competitor research
  • Mange projects and their metrics end to end adhering to our operational standards
  • Monitor and test controls, identify issues and control improvements for remediation
  • Perform recurring operational routines (meeting facilitation, status reporting, issue management, etc.) with Product, Technology, and Operations partners
  • Work closely with Risk, Legal, Compliance to ensure our operations align to bank standards
  • Lead the implementation of optimized controls and enhanced Quality Assurance practices to support business continuity efforts

Required Skills:

  • Strong attention to detail and analytic capability
  • Understanding of BAC processes to deliver upon SPI controls
  • Ability to lead with influence
  • Strong written communication skills

Desired Skills:

  • Knowledge of BAC processes and controls/monitoring tools.
1st shift (United States of America)