Bank Of America Digital Director Small Business Payments & Invoicing 

United States, North Carolina, Charlotte 

472313528

Job Description:

Job Description:

• Lead and execute on internal control discipline and operational excellence
• Lead the assessment of the design and effectiveness of the risk and control environment and ensure adherence to enterprise-wide standards to support the current and future state of SB Bill Pay
• Define and own team processes requirements and procedures (ex: maintain workstream playbooks/procedure/job aid documentation)
• Support incident management and escalations
• Own client experience delivering the Complaints review and dashboard, monitor and enhance VOICES dashboard and metrics, deliver on client surveys and competitor research
• Mange projects and their metrics end to end adhering to our operational standards
• Monitor and test controls, identify issues and control improvements for remediation
• Perform recurring operational routines (meeting facilitation, status reporting, issue management, etc.) with Product, Technology, and Operations partners
• Work closely with Risk, Legal, Compliance to ensure our operations align to bank standards
• Lead the implementation of optimized controls and enhanced Quality Assurance practices to support business continuity efforts

Required Skills:

• Strong attention to detail and analytic capability
• Understanding of BAC processes to deliver upon SPI controls
• Ability to lead with influence
• Strong written communication skills

Desired Skills:

• Knowledge of BAC processes and controls/monitoring tools.

1st shift (United States of America)