Microsoft Technical Support Engineering - DATA AI 

Malaysia, Selangor, Sepang 

471452825

Minimum requirements:
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

Competencies:

• Must possess the ability to work independently with minimal management supervision and as part of regional team of engineers;
• Superior problem solving and troubleshooting skills;
• Demonstrate strong interpersonal and communication skills, create a positive relationship with customers and peers to achieve Win-Win outcomes. Work with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
• Demonstrated exceptional customer service in politically charged environments, overall communication and technical writing skills.
• Exhibit leadership through personal responsibility, accountability and teamwork.

Technical Requirements:

Data Movement:

• Experienceonimplementing ETL/Data Solution/Data Integration/Data Engineer, SQL Server Integration Service – SSIS.
• Cloud Computing experience, such as Azure Cloud, Google Cloud, AMS, Alibaba Cloud
• Experience with relational DB like SQL server, Oracle, MySQL (DBA is plus).
• Hands-on Debug experience, such as Call stack analysis, trace analysis.
• Ifexperiencedcandidate hasnetwork,AD knowledge, it is a plus.
• Coding experience is a plus.

Common Skills:

• BackgroundonCS, IT major.
• Exhibit debugging and strong problem-solving skills and communications skills to handle critical circumstances well.
• Strong self-learning skill and passionate about embracing new Big Data technologies.
• Good spoken and written English.
• Microsoft Technology Associate (MTA), MCSA: SQL Server are strongly preferred, but notrequiredat hire. Related field (or equivalent) experience will be considered.

This position will require you to work a rotational On-Call schedule,eveningsandweekend’sshifts.

Response and Resolution

• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement

• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
• Act as a technical focal point in cooperative relationships with other companies.
• Manage crisis situations that may involve technically challenging issues and diverse audiences.
• Own and resolve technically complex mission critical or politically hot customer issues
• Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
• Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.
• Stay up to date on the leading technologies and technical certifications. Contribute to productimprovement, andparticipate in pre-release activities and BETA programs.
• Development and delivery of training in person or remote to share knowledge with other engineers.Mentoring ofnew engineers