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Microsoft Technical Support Engineering - DATA AI 
Malaysia, Selangor, Sepang 
471452825

11.06.2024


Qualifications

Minimum requirements:
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

Competencies:

  • Must possess the ability to work independently with minimal management supervision and as part of regional team of engineers;
  • Superior problem solving and troubleshooting skills;
  • Demonstrate strong interpersonal and communication skills, create a positive relationship with customers and peers to achieve Win-Win outcomes. Work with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
  • Demonstrated exceptional customer service in politically charged environments, overall communication and technical writing skills.
  • Exhibit leadership through personal responsibility, accountability and teamwork.

Technical Requirements:

Data Movement:

  • Experienceonimplementing ETL/Data Solution/Data Integration/Data Engineer, SQL Server Integration Service – SSIS.
  • Cloud Computing experience, such as Azure Cloud, Google Cloud, AMS, Alibaba Cloud
  • Experience with relational DB like SQL server, Oracle, MySQL (DBA is plus).
  • Hands-on Debug experience, such as Call stack analysis, trace analysis.
  • Ifexperiencedcandidate hasnetwork,AD knowledge, it is a plus.
  • Coding experience is a plus.

Common Skills:

  • BackgroundonCS, IT major.
  • Exhibit debugging and strong problem-solving skills and communications skills to handle critical circumstances well.
  • Strong self-learning skill and passionate about embracing new Big Data technologies.
  • Good spoken and written English.
  • Microsoft Technology Associate (MTA), MCSA: SQL Server are strongly preferred, but notrequiredat hire. Related field (or equivalent) experience will be considered.

This position will require you to work a rotational On-Call schedule,eveningsandweekend’sshifts.


Responsibilities

Response and Resolution

  • You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

  • You participate in communities with peer delivery roles.
  • You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement

  • You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
  • Act as a technical focal point in cooperative relationships with other companies.
  • Manage crisis situations that may involve technically challenging issues and diverse audiences.
  • Own and resolve technically complex mission critical or politically hot customer issues
  • Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
  • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.
  • Stay up to date on the leading technologies and technical certifications. Contribute to productimprovement, andparticipate in pre-release activities and BETA programs.
  • Development and delivery of training in person or remote to share knowledge with other engineers.Mentoring ofnew engineers