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Intercontinental Exchange - ICE Network Engineer Customer Engineering 
United Kingdom, England, South Somerset 
470566261

Today

Responsibilities

  • Project manage the delivery of customer orders and manage delivery expectations in line with the business requirements.
  • Planning & execution of networking tasks necessary to deliver customer connectivity solutions
  • Generation of hardware configurations and scripts for customer premise equipment & core network equipment, including the use of proprietary scripting tools.
  • QA testing of customer site installations
  • Accurate and prompt record keeping in accordance with Customer Engineering standards
  • Maintaining accurate customer & network specific data
  • Working with telecom providers to complete acceptance testing of new customer connectivity
  • Troubleshooting and provide technical support “incident” coordination focus during ICE customer provisioning process
  • Undertake and lead Technical Interchange Meetings (TIM) with customers
  • Providing both internal and external technical documentation
  • Provide support on production customer issues relating to their ICE network infrastructure as required
  • Liaising with ICE customers to ensure their connectivity requirements are provisioned efficiently and in line with ICE standards
  • Liaising internally with other ICE teams
  • Own and manage the project delivery from start to finish
  • Providing technical support during the provisioning process
  • Providing all necessary supporting documents
  • Administration of assigned projects to Customer Engineering standards

Knowledge and Experience

  • Bachelor’s degree in Computer Science, Information Technology, Network Administration, or other relevant degree discipline
  • 3+ years in network support or network delivery with proven track record of problem solving
  • Excellent communication skills both verbally and written with the ability to convey information to both a technical and non-technical audience
  • Time management in order to ensure the delivery of client services is achieved
  • Network Professional with strong experience working on ‘large’ complex LAN/WAN IP networks within global financial markets production arena
  • Strong “hands-on” experience of IP routing protocols with emphasis towards BGP
  • Strong “hands-on” experience of IP multicast configuration and support
  • Strong “hands-on” experience of Cisco & Juniper product range including VPN products Familiar with current network management tools and techniques
  • Strong “hands-on” network trouble shooting skills and traffic analysis

Desirable

  • Formal network accreditation, to Juniper JNCIP or Cisco CCNP/DP level
  • Basic UNIX / LINUX administration skills
  • Network Security experience
  • Direct experience of network tools such as Wireshark & Corvil
  • Knowledge of current Juniper, Cisco and Arista product range
  • Demonstrated project management experience
  • Financial services experience and/or Extranet service provider experience

The Customer Engineering team serves clients globally, the ability to work after hours and on weekends to achieve successful project delivery in required.