Responsibilities
- Project manage the delivery of customer orders and manage delivery expectations in line with the business requirements.
- Planning & execution of networking tasks necessary to deliver customer connectivity solutions
- Generation of hardware configurations and scripts for customer premise equipment & core network equipment, including the use of proprietary scripting tools.
- QA testing of customer site installations
- Accurate and prompt record keeping in accordance with Customer Engineering standards
- Maintaining accurate customer & network specific data
- Working with telecom providers to complete acceptance testing of new customer connectivity
- Troubleshooting and provide technical support “incident” coordination focus during ICE customer provisioning process
- Undertake and lead Technical Interchange Meetings (TIM) with customers
- Providing both internal and external technical documentation
- Provide support on production customer issues relating to their ICE network infrastructure as required
- Liaising with ICE customers to ensure their connectivity requirements are provisioned efficiently and in line with ICE standards
- Liaising internally with other ICE teams
- Own and manage the project delivery from start to finish
- Providing technical support during the provisioning process
- Providing all necessary supporting documents
- Administration of assigned projects to Customer Engineering standards
Knowledge and Experience
- Bachelor’s degree in Computer Science, Information Technology, Network Administration, or other relevant degree discipline
- 3+ years in network support or network delivery with proven track record of problem solving
- Excellent communication skills both verbally and written with the ability to convey information to both a technical and non-technical audience
- Time management in order to ensure the delivery of client services is achieved
- Network Professional with strong experience working on ‘large’ complex LAN/WAN IP networks within global financial markets production arena
- Strong “hands-on” experience of IP routing protocols with emphasis towards BGP
- Strong “hands-on” experience of IP multicast configuration and support
- Strong “hands-on” experience of Cisco & Juniper product range including VPN products Familiar with current network management tools and techniques
- Strong “hands-on” network trouble shooting skills and traffic analysis
Desirable
- Formal network accreditation, to Juniper JNCIP or Cisco CCNP/DP level
- Basic UNIX / LINUX administration skills
- Network Security experience
- Direct experience of network tools such as Wireshark & Corvil
- Knowledge of current Juniper, Cisco and Arista product range
- Demonstrated project management experience
- Financial services experience and/or Extranet service provider experience
The Customer Engineering team serves clients globally, the ability to work after hours and on weekends to achieve successful project delivery in required.
