Finding the best job has never been easier
Amazon Escalation Engineer II COMMS E2M United States, Washington, Seattle 470397717
Share
Sales, Marketing and Global Services (SMGS)ABOUT YOU
Key job responsibilities
Every day will bring new and exciting opportunities that include elements of:* Supporting external customers to successfully integrate with and consume operational information from the AWS Health service
* Work with AWS Health Engineering team to improve the customer experience for operational notifications that E2M sends on behalf of other AWS services
* Partner with AWS Service Teams to craft communications, help to identify and remove technical ambiguity
* Execute planned operational communications to customers in accordance with AWS communication tenets and style guides
* Provide clear, concise and timely communication on work items to relevant internal stakeholders
* Build a broad understanding of AWS services, service inter-dependencies and customer use cases to improve the customer experience and operational excellence
* Facilitating post mortems of operational failures, implementing corrective actions and identifying improvement opportunities for existing processes.
* Other duties as required by the organization
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSWork/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 4+ years of technical support experience
- Tertiary qualification IT / Computer Studies or Technology Certifications
PREFERRED QUALIFICATIONS
- 4+ years of experience in Support Engineering, Customer Escalations, Technical Communications, or similar IT role
These jobs might be a good fit
