Amazon Escalation Engineer EM & Event Management Team E2M 

United States, Washington, Seattle 

962451661

ABOUT YOU
ABOUT THE ROLEEvery day will bring new and exciting opportunities that include:
- Work to improve important metrics such as ‘mean time to engagement’ and ‘mean time to communication’ for all incident types
- Facilitate Root Cause Analysis and Post Event Reviews after each event to minimise recurrence- Analyze data trends on internal tickets, customer contacts, social media, and network and infrastructure monitoring to identify potential issues
- Build a broad understanding of AWS architecture and service inter-dependencies
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of experience in Support Engineering, Customer Escalations, Technical Communications, or similar IT role OR
- 5+ years of experience in technical operations or support focused on cloud infrastructure
- Tertiary qualification/Bachelor’s Degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field (or 6+ years of relevant work experience).