Amazon Support Engineer Data Autonomous Aircraft DA2 Prime Air 

Mexico, Veracruz, Orizaba 

469039223

Key job responsibilities- Tracks and manages onsite and Prime Air assets.
- Directs internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.- Participates in the development, implementation, and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and tools.
- Provides ticket-based, walk-up, and remote support.
- Plays a leadership role by becoming a subject matter expert on one or more labeling tools.- Regularly contributes to the creation and improvement of all support documentation.
- Creates and interprets metrics that measure support success and service performance.
- Has the ability to write simple and efficient tools to improve operational efficiency.

- 2+ years of technical support, or 1+ years of software development experience
- Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis
- High school or equivalent diploma
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
- Able to communicate fluently in both English & Spanish.

- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Java Programming, Python, C++ and Linux Operating System experience.
- Typescript, React, Graphql, AWS experience.
- Proficient in Microsoft Excel with intermediate-level skills, including experience with data analysis, formulae, and data visualization. Familiarity with database management systems.
- Exceptional communication, documentation and presentation skills for technical and business audiences.
- Proven industry experience in programming and/or technical support roles.
- Experience troubleshooting and debugging technical systems.