Support all related tasks to help build/maintain "best in class" status for processes and activities within the organization
Working in partnership with Global Service Delivery Managers / Operation Teams in Support of Database/CyberArk Infra systems
Monitor and maintain daily BAU Volume
Ensure a positive client experience, understanding the client perspective and supporting their needs
Complete all tasks in connection with the organization’s activity but not detailed in the current Job Description, charged by the direct manager, supervisor, or the functional head
Initiate and assist with process changes and suggestions based on Lean methodology
Interpret, develop, and implement the principles of Information Security concepts and policies into day-to-day work
Develop and maintain an understanding of Citi, and the vision, strategy and goals of Citi’s Information Security and Technology team
Understand and assist in creating goals for projects and initiatives, constructively participate in end-to-end projects
Understand and promote change theory/ change initiatives
Identifying improvement opportunities and additional functions to bring into CISO
Monitor delivery of services and ensure alignment with client agreements and requirements
Bachelor's degree or equivalent experience
3+ years of relevant experience either in an Information Security Administration environment or related field with customer service in a similar environment
3+ years of relevant Database/CyberArk experience in platforms such as MSSQL, ORACLE, and SYBASE
Knowledge of Teradata / Netezza / Mongo / Sybaseiq / db2 / PostgreSQL and/or Snowflake Database/CyberArk is a plus
Knowledge of Unix and Mainframe is a plus
Consistently demonstrates clear and concise written and verbal communication
Knowledge of Risk and Control in an operational environment
Good understanding of the overall Citi and its business’ requirements.
Good understanding of the Information Security requirements.
Experience managing client relations.
Ability to communicate enhancement and changes to processes/platforms with partners in IT and work to drive change.
Excellent communication skills required to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary
Excellent presentation skills – written and verbal
Information SecurityFull timeSan Antonio Texas United States$69,050.00 - $96,350.00