Citi Group GIAM Intermediate Analyst C11 

United States, Texas, San Antonio 

468528283

• Support all related tasks to help build/maintain "best in class" status for processes and activities within the organization
• Working in partnership with Global Service Delivery Managers / Operation Teams in Support of Database/CyberArk Infra systems
• Monitor and maintain daily BAU Volume
• Ensure a positive client experience, understanding the client perspective and supporting their needs
• Complete all tasks in connection with the organization’s activity but not detailed in the current Job Description, charged by the direct manager, supervisor, or the functional head
• Initiate and assist with process changes and suggestions based on Lean methodology
• Interpret, develop, and implement the principles of Information Security concepts and policies into day-to-day work
• Develop and maintain an understanding of Citi, and the vision, strategy and goals of Citi’s Information Security and Technology team
• Understand and assist in creating goals for projects and initiatives, constructively participate in end-to-end projects
• Understand and promote change theory/ change initiatives
• Identifying improvement opportunities and additional functions to bring into CISO
• Monitor delivery of services and ensure alignment with client agreements and requirements

• Bachelor's degree or equivalent experience
• 3+ years of relevant experience either in an Information Security Administration environment or related field with customer service in a similar environment
• 3+ years of relevant Database/CyberArk experience in platforms such as MSSQL, ORACLE, and SYBASE
• Knowledge of Teradata / Netezza / Mongo / Sybaseiq / db2 / PostgreSQL and/or Snowflake Database/CyberArk is a plus
• Knowledge of Unix and Mainframe is a plus
• Consistently demonstrates clear and concise written and verbal communication
• Knowledge of Risk and Control in an operational environment
• Good understanding of the overall Citi and its business’ requirements.
• Good understanding of the Information Security requirements.
• Experience managing client relations.
• Ability to communicate enhancement and changes to processes/platforms with partners in IT and work to drive change.
• Excellent communication skills required to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary
• Excellent presentation skills – written and verbal

Anticipated Posting Close Date:

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