Capital One Principal Process Manager 

United States, Virginia, Richmond 

468018715

Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank. This team’s scope is horizontal across the bank and as such it supports numerous data support processes. As a Principal Process Manager (Principal Associate) at Capital One, you will lead a high performing team on a journey to improve our data environment. Responsibilities include, but are not limited to leading a team of associates, identifying process gaps and driving process improvement efforts.

Responsibilities:

• Direct accountability for 3-4 Data Support Associates across geographies

• Collect, analyze, and report on data to provide transparency to senior leadership and executives

• Manage data maintenance requests and issues, while developing strategies to improve data quality and processes

• Identify areas of data process risk and develop mitigation/issue resolution strategies

• Create and moderate formal data dashboards and artifacts including data visualizations, procedures and process flow diagrams

• Partner across Commercial Operations, Technology, Product, and Analysts to discover areas of opportunity for data support needs and occasionally collaborate across teams on larger initiatives

• Coach to excellence ensuring satisfaction of job duties following policies, standard and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; track and escalate breakdowns in the process, asking the right questions and identifying/involving the right stakeholders to correct breakdowns

• Foster an environment of trust, collaboration, and belonging, while setting a constantly rising bar for top performance

• Empower, develop, coach, and recognize team to reach personal, professional, and team goals

• Stay connected and aware of team performance as it relates to people leadership, inclusion and engagement

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 2 years of Process Management experience

• At least 1 year of experience within Microsoft Office or Google Suite

• At least 1 year of experience in Jira and Confluence

Preferred Qualifications:

• At least 3 years of experience in Process Management

• At least 1 year of experience with data analysis and reporting

• At least 1 year of experience with Tableau, Salesforce, or other business reporting and workflow tools

• Certification in Lean, Agile or Six Sigma

• At least 1 year of experience in a People Leader Role