GE HealthCare Digital Project & Customer Success Leader EAGM 

Saudi Arabia, Riyadh Region, Layla 

46746140

As an LSS, the manager leads the planning, execution, and integration of imaging software, cloud platforms, AI tools, and PACS/RIS systems, ensuring alignment with clinical workflows and operational goals.

Roles and Responsibilities

• Project Leadership & Delivery

Lead end-to-end project management for Imaging Digital Solution (IDS) implementations, upgrades, and integrations, ensuring on-time, on-budget, and high-quality delivery.

Coordinate deployment of IDS including DoseWatch, Dose Analytics, and Imaging 360.

• Stakeholder Engagement

Build trusted relationships with key stakeholders to ensure alignment and satisfaction.

• Customer Success & Growth

Advocate for customer needs internally and ensure feedback is incorporated into product and service improvements.

• Risk & Issue Management

Identify project risks and issues early, develop mitigation strategies, and escalate when necessary.

• Documentation & Reporting

Maintain detailed project documentation, timelines, and status reports. Provide regular updates to leadership and stakeholders.

• Compliance & Quality

Ensure all projects comply with healthcare regulations in the region, cybersecurity standards, and internal quality processes.

• Continuous Improvement

Capture lessons learned and contribute to the development of best practices and process improvements.

Required Qualifications

• Bachelor’s degree in engineering, Healthcare IT, Computer Science, Radiologic Technologist, or related field (Master’s preferred).
• 5+ years of experience in project management, preferably in healthcare imaging or digital health.
• Experience in customer success, account management, or post-sales support in a healthcare or SaaS environment.
• Strong understanding of imaging modalities (CT, MR, X-ray), PACS/RIS, HL7/DICOM standards, and cloud-based solutions.
• PMP, PRINCE2, or Agile certification is a plus.
• Excellent communication, leadership, and organizational skills.
• Ability to manage multiple projects in a fast-paced, customer-facing environment.
• Arabic and English Speaking & Writing.

Desired Characteristics

• Strong oral and written communication skills.
• Strong Presentation Skills
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management and customer success skills.
• Familiarity with AI/ML applications in radiology.
• Knowledge of cybersecurity and data privacy in healthcare.
• Experience with CRM tools and customer success platforms