Cisco Customer Success Manager 

Saudi Arabia, Riyadh Region, Riyadh 

211541521

This position is a highly strategic role thatis responsible forOccasional travel may happen.

Your Impact

on the Webex Suite (Meetings, Messaging, Calling, Polling, Devices, Events, and Contact Center).

• Adoption and Retention- Ensureaccuratedelivery, complete customer lifecycle from onboarding to adoption, of Webex Suite products and services, and through expansion to successful renewal.
  
• Product Skills and Customer Insights
  
• Problem Solving and Cross-Functional Support
  
• Meet pre-defined metrics around churn reduction and revenue growth through engagement and driving deep product adoption.
  
• Establish andmaintain
  

Minimum Qualifications

• Education or equivalent experience: 4-year higher education degree
  
• Minimum 7 years of experience in the technology industry
  
• PreviousCustomer Success (or customer facing) experience in SaaS based company
  
• Proficient in Arabic and in English
  
• Shown ability to cultivate high level relationships withcustomer organisations,identify
  

Preferred Qualifications

• Guide on specific aspect or motion of the Collaboration CSM role
  
• Focused attention to detail allowing for delivery of high-quality end user experiences. Validated teammate and ability to orchestrate value in coordination with multiple stakeholders
  
• Strategic and creative thinker, account management, forward looking approach with strong dedication to customer success
  
• Strong communication, consultative, influence and presentation skills across the management spectrum
  
• Findadditional