Cyberark Manager Renewal Management - EMEA month FTC 

United Kingdom 

465656913

Responsibilities:

• Lead renewal processes in the EMEA region and develop, alongside the Global Renewals VP, a prioritization/automation process aimed at securing renewal revenue in the most efficient manner possible – in line with a seamless customer experience

• Partner with direct team, Account Executives and Customer Success on highly impactful renewals with an advanced proficiency to think bigger picture and not only close negotiations, but also expand account opportunities via cross selling and up selling

• Pivotal in management of EMEA Renewals team’s pipeline forecasting exercises and metrics

• Drive the team process and operational rigor to support the growing Saas/Subscription renewal organization and transformation

• Identify and implement process improvements to drive efficiency and productivity

• Develop a strong relationship with the Channel to support renewal and growth opportunities through these critical partnerships

• Undertake personal and professional development opportunities that include developing and maintaining outstanding product knowledge, building deep expertise in cyber security trends, and continuing to enhance skills and abilities such as communication, presentation, negotiations, and teamwork

• Experienced at leveraging customer data/contracts and behavior to assess the health of each renewal
• Develop a playbook for renewal engagement, maximizing revenue retention and minimizing friction/risk within customer journey

• Experience in growing and managing a renewals team

• Renewals and customer success management experience in a security or enterprise solution environment – SaaS experience preferred

• Experience owning pipeline forecasting in Renewals, or Customer Success, or Sales – grasp of the complexity of forecasting in a renewals/retention recurring revenue business

• Comfortability contributing to strategic initiatives like automating scalable Renewals approaches

• Data-driven mindset with a commitment to process improvement

• Advanced proficiency in closing, upselling and cross-selling with a highly strategic and collaborative approach

• Strong communication, negotiation and influencing skills

• Customer First mentality, Smart, bold but humble attitude and Continuous Improvement approach to align with CyberArk’s values

• Proficiency in SFDC, CPQ, Clari, Microsoft Office Suite a plus