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SAP Cloud Operation Specialist Germany, Baden-Württemberg 465529466
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Expectations and Tasks
As
Operations specialistyou are responsible for:
- Driving the programs and initiatives to improve the KPI/SLA’s
- Driving and delivering team’s established annual goals and develop frameworks to ensure critical key performance indicators for the team are met.
- Working towards automating various day to day operational tasks
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
- Process improvement on the daily operational activities
- Able to coordinate and orchestrate the work between the teams.
- Handling OnCall duty
- Vendor Management
- Reporting & Analytics Capabilities
Preferred Skills
- 10+ year work experience in Infrastructure
- 5+ years’ experience in service delivery in global teams
- Experience in driving improvement initiatives
- Understanding and working experience in SLA/KPI’s
- Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
- Understanding of hyperscalers concepts
- De-escalation experience on IT incidents and requests
- Driving the large programs and initiatives to achieve the strategic goals.
Good to have
- ITIL Certification
- PMP Certification
- Executive reporting experience
- Able to communicate successfully at different levels of the organization
About the Team
- Current team size of 45 people
- Global team spread across India, Germany and Mexico
- Diverse and different level of expertise in the team
- Combination of Technical and Operational delivery experts
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