SAP Cloud Operation Specialist 

Germany, Baden-Württemberg 

465529466

Expectations and Tasks

As
Operations specialistyou are responsible for:

• Driving the programs and initiatives to improve the KPI/SLA’s
• Driving and delivering team’s established annual goals and develop frameworks to ensure critical key performance indicators for the team are met.
• Working towards automating various day to day operational tasks
• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
• Process improvement on the daily operational activities
• Able to coordinate and orchestrate the work between the teams.
• Handling OnCall duty
• Vendor Management
• Reporting & Analytics Capabilities

Preferred Skills

• 10+ year work experience in Infrastructure
• 5+ years’ experience in service delivery in global teams
• Experience in driving improvement initiatives
• Understanding and working experience in SLA/KPI’s
• Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
• Understanding of hyperscalers concepts
• De-escalation experience on IT incidents and requests
• Driving the large programs and initiatives to achieve the strategic goals.

Good to have

• ITIL Certification
• PMP Certification
• Executive reporting experience
• Able to communicate successfully at different levels of the organization

About the Team

• Current team size of 45 people
• Global team spread across India, Germany and Mexico
• Diverse and different level of expertise in the team
• Combination of Technical and Operational delivery experts

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