Microsoft Senior Cloud Solution Architect - Azure IaaS Mission Critical 

South Africa, Gauteng, Johannesburg 

464315294

• Master's Degree in Computer Science, Information Technology, Engineering, or related field AND experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
o OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
o OR equivalent experience.• Work experience in Azure administration (Compute, Network, Storage, Security, Data)
• Expertise with Azure Well-Architected Framework
• Experience in development on Azure and DevOps processes
• Identity, governance, and monitoring solutions
• Business continuity solutions
• Experience with working on Business / Mission Critical applications running on Azure.
• Demonstrated experience in owning customer relationships and leading cross-functional teams to deliver successful engagements (Technical Account Management / Customer Success)

Your responsibilities for this role include advising stakeholders and translating business requirements into designs for Azure solutions that align with the Azure Well-Architected Framework. In this role, you implement solutions on Azure by partnering with various other job roles, including Developers, Administrators, Security and Data Engineers.
• Create and update deep technical understanding and documentation of the customer’s technology and solution (KnowMe) and Workload record(s) for their assigned solutions.
• Deliver Onboarding Assessments and define and drive Delivery Plan
• Regular internal touchpoints with Team Manager, CSAM (Customer Success Account Manager), Mission Critical CSAs (Cloud Solution Architects) and connected teams like Azure Engineering Direct (AED), Azure Rapid Response (ARR) & others to ensure alignments
• Ensure successful delivery of remediation activities
• Identify trends, analyze and coordinate delivery opportunities
• Provide case trend analysis and recommend remediation activities during regular customer reviews
• Function as a Trusted Advisor and provide advisory support with deep technical focused analysis and KnowMe.
• Scoping of engagements, discussing workstreams and assigning actions and agreeing ETAs.
• Provide RCA in coordination with AED (Azure Engineering Direct) for critical incidents (Sev A/0)
• Responsibility for driving towards a stable and robust solution and minimize reactive demand and time to recovery.