Uber Customer Escalation Support Specialist 

United States, West Virginia 

462953769

Your Impact In Role

• Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
• Ensure low to medium complexity customer issues are resolved using procedures
• Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
• May perform root cause analysis and present findings
• Work on a line of business which has low ambiguity, is stable, with well documented procedures

The Experience You'll Bring

• At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment
• Comfortable operating in multiple modalities

Language Skills

• Experience in using Support Service or Customer support languages
• Fluent in English and Japanese (Bi-lingual or semilingual)
• Communication skills in verbal and written (Japanese)
• Communication skills in verbal and written (English) - only internal communication

Shift Schedule

Willingness to work in shifts (rotating day, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)

Working Style

• Willingness to work during public holidays, weekends and overtime (based on business needs)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .